FAQs

Frequently Asked Questions

Ordering

Can I change or update my order after placing it?

Orders may be modified or canceled within 12 hours of purchase, before processing begins. After that, orders are sent to our fulfillment partners and cannot be changed. Please contact us immediately Using our Chat located at the bottom of our web page if you need to make a change.

What payment methods do you accept?

We accept all major credit and debit cards, as well as any payment methods available at checkout including Shop Pay, Apple Pay, and Google Pay where applicable.

Do you offer financing or buy now, pay later?

Buy now, pay later options may be available at checkout depending on your location and eligibility. Look for installment options on the checkout page.

Shipping & Delivery

Where do your products ship from?

Our products are sourced from multiple supplier warehouses and fulfillment partners across the country. The shipping origin varies by product.

How long does shipping take?

Shipping times vary by product and supplier. General estimates are:

Small home décor items: 7–15 business days
Furniture and large items: 2–4 weeks

All estimates are courtesy estimates and not guaranteed. You will receive tracking information once your order ships.

Why did my order arrive separately?

Because our collection is fulfilled through multiple warehouse partners, items from the same order may ship separately and arrive at different times. This is completely normal — you'll receive individual tracking notifications for each shipment.

Can I track my order?

Yes. Tracking information will be sent to your email once your order ships. If you have multiple items, you may receive separate tracking numbers.

Do you ship to Alaska, Hawaii, or internationally?

Delivery to Alaska, Hawaii, U.S. territories, and international destinations may be available for select items but may incur additional shipping charges. Availability and rates will be shown at checkout.

Do you offer white-glove or room-of-choice delivery?

White-glove and room-of-choice delivery options may be available for select large furniture items. If offered, this will be noted on the product page or at checkout. Standard freight delivery for large items typically requires a scheduled appointment and an adult signature.

Returns & Damages

What if my furniture arrives damaged?

Please inspect your order immediately upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the item and packaging. Claims submitted after 48 hours may not qualify for replacement or refund due to supplier requirements.

Can I return assembled furniture?

No. Assembled or used furniture is not eligible for return. Items must be unused, unassembled, and in original packaging to qualify for a return. Please see our full Return Policy for details.

How long do I have to request a return?

Returns must be requested within 14 days of delivery. Please contact us at Makeroomfuniturehomedecor@gmail.com to initiate a return.

Products & Fit

How do I know if furniture will fit in my space?

Each product page includes detailed dimensions. We recommend measuring your space carefully — including doorways, hallways, stairwells, and elevators — before placing your order. Make Room is not responsible for items that cannot be delivered due to access limitations.

Do furniture items require assembly?

Some products require light or partial assembly. Assembly requirements are noted on each product page. Instructions and all necessary hardware are included when applicable.

How do I care for my furniture?

Care instructions vary by material. General tips: wipe wood and laminate surfaces with a dry or lightly damp cloth; avoid harsh chemicals. For upholstered pieces, spot clean with a mild fabric cleaner. Specific care recommendations may be included with your product.

Giving Back

What is the Make Room giving program?

We believe a beautiful home should be accessible to everyone. Through our giving initiative, donations go directly toward providing essential furniture bundles for women and children rebuilding their lives. You can add a donation to your cart at checkout, or learn more on our Give Back page.