Shipping policy

Shipping Policy

At Make Room Home Decor & Furniture, we believe exceptional service begins the moment you place your order. Please review the details below so you know exactly what to expect.

Free Shipping

We offer complimentary shipping on the majority of orders delivered within the contiguous United States. Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Shipping Exclusions

Delivery to Alaska, Hawaii, U.S. territories, Canada, and other international destinations may be available for select items but may incur additional shipping charges. Availability and rates will be shown at checkout.

Processing Time

Orders are typically processed within 3–7 business days. Processing times may vary during peak seasons or high-demand periods.

Estimated Delivery Times

Delivery timeframes vary by product, supplier, and carrier. General estimates are:

Small home décor items: 7–15 business days
Furniture and large items: 2–4 weeks

All delivery estimates are provided as a courtesy and are not guaranteed. Delays due to carrier, weather, or supply chain conditions are outside our control.

Multiple Shipments

Because our curated collection is fulfilled through multiple warehouse partners, items from the same order may ship separately and arrive at different times. You will receive individual tracking notifications for each shipment.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Carriers may include UPS, FedEx, and freight carriers depending on the item and supplier.

Freight & White-Glove Delivery

Larger furniture pieces are delivered via freight carrier. Freight deliveries may require:

A scheduled delivery appointment
An adult signature upon delivery
Assistance from the customer to bring items inside (threshold delivery)

White-glove and room-of-choice delivery options may be available for select items. If offered, this will be noted on the product page or at checkout.

Damaged or Lost Shipments

We take great care to ensure your order arrives in perfect condition. If your item arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos and your order number. We will work with the supplier and carrier to resolve the issue promptly.

Delivery Responsibility

Customers are responsible for ensuring that purchased items will fit through doorways, stairwells, elevators, hallways, and into the intended space prior to placing an order. Make Room Home Decor & Furniture is not responsible for items that cannot be delivered due to access limitations.